1. Service Cloud

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  1. About Service Cloud

    Service Cloud

    Customer service for the 
    Social Enterprise

    Delight customers with faster, more responsive service across every channel—from the contact center to customer social networks.

    • Service and engage on social media
    • Make service agents more productive
    • Reduce service costs

  2. Quotes about Service Cloud

    1. The Internet of Things, coupled with the Service Cloud, and a company's own vision, will allow for customer service cases to be proactively solved before they happen, rather than reactively, which is largely the world we live in today.
      Alex Bard in How the Internet of Things Will Revolutionize Customer Service
    2. By achieving both Salesforce Sales Cloud and Service Cloud Master Certifications, our global clients can be confident in our capabilities to expertly leverage the cloud and accelerate business results.
      In Bluewolf Achieves Salesforce FullForce Master Program Certification for Salesforce Sales Cloud and Service Cloud
    3. We are using the sales cloud and the service cloud extensively.
      In Cloud-first policy adopted at Coca-Cola