1. LiveOps , Inc.

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    2. LiveOps Powers Mitel MiContact Center Live

      LiveOps Powers Mitel MiContact Center Live
      LiveOps, Inc., the global leader in cloud contact center and customer service solutions, announced today that Mitel, a global leader in business communications, has signed an OEM agreement to power its MiContact Center Live solution with LiveOps cloud contact center functionalities. This new agreement will further strengthen Mitels position in cloud communications with a new, comprehensive contact center solution offered as a service.
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    3. LiveOps Brings Two Powerful, Packaged Cloud Contact Center Applications to

      LiveOps Brings Two Powerful, Packaged Cloud Contact Center Applications to
      LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced two new packaged applications for Salesforce users at the Salesforce1 World Tour Chicago. ... More than 350 companies around the world, including Salesforce .com, Symantec, Royal Mail Group, Ideal Living and Amway New Zealand, trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers.
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    4. The State of Multichannel Customer Service: The View from Where We’re Standing

      The State of Multichannel Customer Service: The View from Where We’re Standing
      Its been said that what you see and hear depends a great deal on where youre standing. In customer service, there are three players involved the agent, customer and brand. As the provider of thefirst integrated, multichannel desktop, its essential to examine these three perspectives to better understand the state of customer service today. To gain that 360-degree view, we enlisted the help ofHarris InteractiveandDr. Natalie Petouhoff. Heres what we ...
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