1. CRM

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    2. Salesforce Unveils Telehealth Solution for #Salesforce Health Cloud to Drive Deeper Patient Engagement

      Salesforce Unveils Telehealth Solution for #Salesforce Health Cloud to Drive Deeper Patient Engagement
      Salesforce Unveils Telehealth Solution for Salesforce Health Cloud, Enabling Two-Way Video to Drive Deeper Patient Engagement Powered by Salesforce SOS, new solution enables patients to engage with care teams via live video from their mobile device, delivering more timely, convenient and contextual care.
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      Mentions: CRM Engagement Mobile
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  1. About CRM

    Customer relationship management (CRM) is a customer-centric business strategy with the goal of maximizing profitability, revenue, and customer satisfaction. Technologies that support this business purpose include the capture, storage and analysis of customer, vendor, partner, and internal process information. Functions that support this business purpose include sales, marketing, customer service, training, professional development, performance management, human resource development, and compensation. Technology to support CRM initiatives must be integrated as part of an overall customer-centric strategy. Many CRM initiatives have failed because implementation was limited to software installation without alignment to a customer-centric strategy.

  2. Quotes about CRM

    1. That was kind of our first exposure to how Salesforce was used in a much bigger way than just CRM.
      In 4 Ways CIOs Can Innovate Faster with Salesforce1
    2. Convergence between Web, CRM and ERP systems will move enterprises beyond monolithic systems and more into truly understanding people; streamlining, adapting or eliminating entire business processes; and defining a new world of business analytics that includes social/viral (influence) and transactional (business impact) intelligence.
      In CRM in 2012: Year of the Private Cloud?
    3. CRM as a standalone became just another address book.
      In CRM in 2012: Year of the Private Cloud?