1. CRM

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    2. Salesforce Unveils Telehealth Solution for #Salesforce Health Cloud to Drive Deeper Patient Engagement

      Salesforce Unveils Telehealth Solution for #Salesforce Health Cloud to Drive Deeper Patient Engagement
      Salesforce Unveils Telehealth Solution for Salesforce Health Cloud, Enabling Two-Way Video to Drive Deeper Patient Engagement Powered by Salesforce SOS, new solution enables patients to engage with care teams via live video from their mobile device, delivering more timely, convenient and contextual care.
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      Mentions: CRM Engagement Mobile
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  1. About CRM

    Customer relationship management (CRM) is a customer-centric business strategy with the goal of maximizing profitability, revenue, and customer satisfaction. Technologies that support this business purpose include the capture, storage and analysis of customer, vendor, partner, and internal process information. Functions that support this business purpose include sales, marketing, customer service, training, professional development, performance management, human resource development, and compensation. Technology to support CRM initiatives must be integrated as part of an overall customer-centric strategy. Many CRM initiatives have failed because implementation was limited to software installation without alignment to a customer-centric strategy.

  2. Quotes about CRM

    1. We are very enthusiastic about working with Magsaysay Transport & Logistics. It is a great testament to how Salesforce CRM is viewed as an essential component of any business, even those with existing ERPs.
      In Magsaysay Transport and Logistics moves to the Cloud with Salesforce CRM
    2. The CRM applications market experiences growth in an organic relationship with broader market conditions and organizational performance. Movements such as social and mobile are bringing consumer-like experience requirements to all aspects of end-customer engagement with the companies with whom they conduct business.
      In Oracle, Salesforce Lead CRM Applications Market in 2011: IDC
    3. LiveOps was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. LiveOps has demonstrated excellence as well as provided ROI for the companies that use it.
      Rich Tehrani in LiveOps Cloud-based Multichannel Application Wins Product of the Year Award