1. 1-12 of 12
    1. Outlook 2016: How CRM Will Foster an Era of Good Feelings

      Outlook 2016: How CRM Will Foster an Era of Good Feelings

      The past few years have been a tumultuous time for the CRM industry, with veteran vendors buying, selling, and restructuring their offerings, tackling the migration to the cloud, and coming to terms with the growing expectations of increasingly demanding consumers. While vendors are far from having it all figured out, many are largely on the right path.

      Read Full Article
    2. Salesforce's Desk.com Offers Business Analytics and Reporting Tools

      Desk.com, Salesforce.com's social and mobile help desk platform for small and midsized businesses, earlier this week released several new business reporting analytics tools. The product, known as Desk.com Business Insights, has been in private testing since early March and is now generally available to all Desk.com customers. 

      Read Full Article
      Mentions: Salesforce
    3. ReadyTalk Upgrades ReadyTalk for Salesforce

      ReadyTalk Upgrades ReadyTalk for Salesforce

      ReadyTalk has upgraded its ReadyTalk for Salesforce solution, allowing customers to schedule and start demos and meetings directly from salesforce.com and instantly record these key activities in the CRM. By integrating its audio and Web conferencing platform with salesforce.com, ReadyTalk helps companies capitalize on the investment they have made in generating and nurturing leads. 

      Read Full Article
      Mentions: Salesforce
    4. InvisibleCRM Releases SalesFolder 3.0

      The application is a file sharing and management solution for Salesforce.com. InvisibleCRM today released SalesFolder 3.0, a new version of the file management solution for salesforce.com. SalesFolder is one of the desktop integration solutions for salesforce.com developed by InvisibleCRM. It features a Dropbox-like functionality that allows users to share their files with salesforce.com and creates a complete CRM document repository right on the desktop, allowing the user to edit and share file

      Read Full Article
    5. Deloitte Partners with Salesforce.com

      Deloitte Partners with Salesforce.com

      The alliance bolsters Deloitte's reach into the cloud. Deloitte has entered into a global alliance with salesforce.com to provide multinational and international companies with the software, mobile, and open cloud computing technologies for the social enterprise. Paul Clemmons, principal at Deloitte Consulting and leader of Deloitte's cloud market offering and emerging solutions service line, will lead the global alliance. He is based in San Francisco. "Companies in general, but specifically our

      Read Full Article
    6. Destination CRM

      New platforms enable SMBs to offer help desks that are integrated with social media, email, chat, and phone. Salesforce.com today announced the launch of Desk.com and Desk.com Mobile, new social help desk platforms specifically built for small and midsized businesses (SMBs). Built with social at its core, Desk.com allows SMBs to instantly work with customers over any major social network, especially Facebook and Twitter, and integrate those social networks with other support channels, like email

      Read Full Article
    7. Spotlight Ticket Management Integrates with Salesforce CRM

      Spotlight Ticket Management Integrates with Salesforce CRM
      The connection provides Salesforce customers with a seamless extension to Spotlight's revenue-driving ticket management solution. Posted Jan 17, 2012 Bookmark and Share Print Version Page 1 Tweet Spotlight Ticket Management has integrated its SpotlightTMS enterprise ticket management system with Salesforce.com. The connection enables organizations to manage their sports and entertainment asset investments and measure their use as a driv
      Read Full Article
      Mentions: Salesforce
    8. Bank Emerges from the Ashes with Salesforce CRM - CRM Magazine

      Huntington Bank returned to profitability quickly by re-engineering its customer service processes. Huntington National Bank, a regional financial services provider with $52 billion in assets, serves 1.3 million consumers and 150,000 businesses in Indiana, Kentucky, Michigan, Ohio, Pennsylvania, and West Virginia via a network of 600 branch offices and 1,400 ATMs. It, like many banks, suffered huge losses in 2008 and 2009 when the U.S. economy collapsed. But, with a clear strategy that emphasize
      Read Full Article
    1-12 of 12