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    1. How to Become an Innovative Leader in the Digital Age - by @ericberridge

      How to Become an Innovative Leader in the Digital Age - by @ericberridge

      We all like to imagine ourselves as the next Steve Jobs, a pioneer and visionary of the digital era.  But the truth is, many businesses are struggling to keep up with even the most modest technical advances. We are inundated by tech news regarding the latest and greatest developments in data and analytics, the Internet of Things, mobile, and the list goes on.

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      Mentions: Steve Jobs Bluewolf
    2. Did Salesforce causes partner pain with SteelBrick acquisition?

      When Salesforce announced its $300 million acquisition of SteelBrick at the end of last year, one could almost hear the groans from those vendors who are both SteelBrick competitors and a part of the broader Salesforce ecosystem.

      SteelBrick is a vendor that offers configure-price-quote (CPQ) functionality. Essentially what that means is that it allows organizations to offer highly customized pricing and quoting to different customers. Increasingly competitive edge can be obtained by offering the right product to the right customer at the right price point, instead of manual guesswork. CPQ vendors all offer the holy grail of automated and customized ...

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      Mentions: Steelbrick
    3. bluewolf CEO: Improve outcomes by connecting the employee and customer experience

      bluewolf CEO: Improve outcomes by connecting the employee and customer experience

      Satisfying customer expectations each and every time determines whether today’s businesses rise or fall. To rise, enterprises not only need to maximize the customer experience, but also shift their focus to employee engagement. After all, the more engaged their employees become, the more value they can provide to customers.

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      Mentions: IDC Engagement
    4. Salesforce launches free Analytics Cloud Playground

      Salesforce launches free Analytics Cloud Playground

      Salesforce has released a free version of its Analytics Cloud, and you don't need a Salesforce account. You can use your own data from CSV or Excel files or import data from Google Sheets. The catch is that the free version won't let you save your data or the interactive visualization, although you can export a static image. (There are also limits of 20M file size and 2,000 rows for a Google spreadsheet). All data stays on your own computer.

       

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    5. SMBs get their very own Salesforce app store

      SMBs get their very own Salesforce app store

      Users of Desk.com, Salesforce's cloud-based customer service product for small and medium-size businesses, now have an app store designed just for them. Called Desk.com App Hub, the store offers 50 apps from Salesforce partner companies that handle functions including group chat, social monitoring, language translation and e-commerce analytics.

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    6. SuccessFactors offers free version of Jam software in hit against Salesforce.com

      SuccessFactors offers free version of Jam software in hit against Salesforce.com

      SAP's SuccessFactors subsidiary is rolling out a version of its Jam social collaboration platform at no charge to all users, the company announced Wednesday. A premium version of Jam with additional features, such as enterprise connectors to systems such as Microsoft SharePoint, access to an API (application programming interface) and unlimited storage will also be available, according to SuccessFactors, which SAP acquired earlier this year. 

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    7. Salesforce.com yields to pressure over analytics pricing

      Salesforce.com yields to pressure over analytics pricing
      IDG News Service - Salesforce.com will include some new analytics capabilities at no additional cost with the Enterprise and Unlimited editions of its CRM (customer relationship management) software, following complaints from customers who argued that the features should have been used to fill long-standing gaps in the products' core functionality, not sold separately.
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