1. Articles in category: Service Cloud

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    1. LockerService and Lightning Container Component: Securely Using Third-Party Libraries in Lightning Components

      LockerService and Lightning Container Component: Securely Using Third-Party Libraries in Lightning Components

      Regardless of the language, framework, or platform you use, modern applications are built by assembling discrete and composable components. On the Salesforce platform, the application composition infrastructure is provided by the Lightning Component Framework. That’s how the Salesforce Apps (Sales Cloud, Service Cloud, etc) are built, and that’s also how you can extend and customize these apps with your own components, or create completely new apps.

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      Mentions: Sales Cloud
    2. Salesforce Pardot Update Tracks B2B Marketing Campaign Effectiveness

      Salesforce Pardot Update Tracks B2B Marketing Campaign Effectiveness

      Salesforce Pardot Update Tracks B2B Marketing Campaign Effectiveness The Pardot Engagement Studio lets B2B marketers build, visualize, test and measure buyers' response to marketing campaigns. Salesforce.com is releasing an update to its Pardot marketing automation software, which is designed to give marketers a more detailed yet easier visual view of how various aspects of a campaign are performing.

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    3. How Brayola’s customer service team became every girl’s best friend

      How Brayola’s customer service team became every girl’s best friend

      Many items are fun to shop for—wide-brim, floppy hats, lacy skirts, motorcycle jackets, chunky scarves, cowboy boots. The list goes on, virtually to infinity, except for one item. No one likes to shop for bras.

      The problem with bras is they tend to fit each woman differently. Typical measurements like band and cup size aren’t enough to ensure a smooth, supportive, and comfortable undergarment.

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      Mentions: Voice
    4. Salesforce's 2017 will be headlined by its Lightning experience for managing connected apps

      Salesforce's 2017 will be headlined by its Lightning experience for managing connected apps

      Lightning serves as one of the brand's launchpads (and key strategies) for serving connected apps and the Internet of Things, which for its purposes, Salesforce refers to as the "Internet of Customers."  Elements of the developer-focused user experience has since been infused into some of the company's cornerstone products, such as Sales Cloud and Service Cloud.

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    5. 25 Genius Apps that Should Not Be Missing from Your @Salesforce Instance

      25 Genius Apps that Should Not Be Missing from Your @Salesforce Instance

      There are over 2,800 apps on the AppExchange, with new apps added every day. That means if there’s a business challenge you’re facing, there’s likely an app for that. However, finding and installing the right apps in your instance might be as tough as saying Chatter Dashboards three times fast. Stop the tongue twisters: Here’s a look at 25 apps that will make 2016 the best year yet.

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      Mentions: Sandbox Adobe Service
    6. NewVoiceMedia Secures $30M Investment to Accelerate Rapid International Expansion and Innovation

      NewVoiceMedia Secures $30M Investment to Accelerate Rapid International Expansion and Innovation

      LONDON, UNITED KINGDOM--(Marketwired - Jan 28, 2016) - NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, has secured $30 million in a new round of funding. New investor BGF Ventures joined existing investors Bessemer Venture Partners (BVP), Eden Ventures, Highland Capital Partners Europe, Salesforce Ventures and Technology Crossover Ventures (TCV).

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    7. An Idea Whose Time Has Come... Again

      An Idea Whose Time Has Come... Again

      Whether you call it "industry CRM," "vertical CRM" or something else, the concept is gaining altitude. Not that it's new or ever been gone, but today's vertical CRM is different -- a constellation of quantitatively and qualitatively different and better CRM solutions than we've ever seen. Vendors like Veeva, Vlocity and Salesforce are getting into the act.

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    8. Free Salesforce training for military spouses — $5,000 value, could be the key to a lucrative, portable career

      Free Salesforce training for military spouses — $5,000 value, could be the key to a lucrative, portable career

      Some military spouses will soon begin testing another option for a portable career thanks to a pilot program that will offer free training to become a Salesforce administrator. The initiative, called SpouseForce, provides Salesforce administrator training to military spouses; that training usually would cost $5,000. 

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    9. Demystifying the Numbers behind Salesforce.com’s AppExchange

      Demystifying the Numbers behind Salesforce.com’s AppExchange

      Endless material has been published about how to list on the AppExchange and around native apps, Salesforce 1 ready apps, lightning ready apps, managed packages etc. All hugely important, but I’m not diving into the weeds here. The AppExchange has just flown past a much more important milestone than it’s 10th birthday. 3.5 million app installs. 

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    10. DarkMatter Bolsters its Credentials with Appointment of Former Salesforce Exec

      DarkMatter Bolsters its Credentials with Appointment of Former Salesforce Exec

      DarkMatter, a cyber security firm with global aspirations, announces the appointment of Harshul Joshi as its Senior Vice President, Cyber Governance, Risk and Compliance. The executive joins DarkMatter from Salesforce.com where he was General Manager of the company's Government Cloud platform, and its Global Head of Cyber Security Regulations and Standards.

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    11. Mindtree to Acquire Magnet 360, a Salesforce Platinum Consulting Partner

      Mindtree to Acquire Magnet 360, a Salesforce Platinum Consulting Partner

      Jan. 18, 2016 /CNW/ - Mindtree today announced that it has signed a definitive agreement to acquire Magnet 360, a Salesforce Platinum consulting partner. Magnet 360 brings strong expertise across Salesforce Sales, Service and Marketing Cloud implementations. Combined with Mindtree's established Salesforce practice, this acquisition positions the company for leadership in addressing the fast-growing cloud-based services market.

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    12. Salesforce Marketing Cloud CEO Scott McCorkle to Speak at AdExchanger Industry Preview

      Salesforce Marketing Cloud CEO Scott McCorkle to Speak at AdExchanger Industry Preview

      SAN FRANCISCO /PRNewswire/ -- Salesforce (NYSE: CRM), the Customer Success Platform and world's #1 CRM company, today announced that Salesforce Marketing Cloud CEO Scott McCorkle will be speaking at AdExchanger Industry Preview in New York, NY on January 20th. 

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    13. Salesforce Announces New Renewable Energy Agreement

      Salesforce Announces New Renewable Energy Agreement

      SAN FRANCISCOJan. 14, 2016 /PRNewswire/ -- Salesforce (NYSE: CRM), the Customer Success Platform and world's #1 CRM company, today announced it is doubling down on its renewable energy commitments by signing a second energy agreement, this time for 24 megawatts (MW) of a new wind farm in Texas.

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      Mentions: Salesforce CRM
    14. Salesforce Service Cloud Named a Leader by Forrester Research

      Salesforce Service Cloud Named a Leader by Forrester Research

      SAN FRANCISCO, Jan. 7, 2016 /PRNewswire/ -- Salesforce (NYSE: CRM), the Customer Success Platform and world's #1 CRM company, today announced Salesforce Service Cloud was named a leader by Forrester Research in its reports, The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q4 2015, and The Forrester Wave™: Customer Service Solutions For Midsize Teams, Q4 2015.

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    15. Salesforce Trailhead Guides Nonprofits to Success

      Salesforce Trailhead Guides Nonprofits to Success

      Have you hit the trail with Trailhead, Salesforce’s fun, interactive learning path? It is a great way to learn more about Salesforce while earning badges and points (if you’re into that kind of thing). And Salesforce.org recently created the first trail specifically for nonprofits; Nonprofit Trail – Fundraising. This trail currently has two modules; Fundraising Basics and Donation Management. 

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    16. Outlook 2016: How CRM Will Foster an Era of Good Feelings

      Outlook 2016: How CRM Will Foster an Era of Good Feelings

      The past few years have been a tumultuous time for the CRM industry, with veteran vendors buying, selling, and restructuring their offerings, tackling the migration to the cloud, and coming to terms with the growing expectations of increasingly demanding consumers. While vendors are far from having it all figured out, many are largely on the right path.

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    17. @CloudforGood: 2015 Year In Review

      @CloudforGood: 2015 Year In Review

      In 2015, Cloud for Good continued to show rapidly planned growth. We experienced over 60% employee growth, adding additional consultants and creating new positions. We completed over 280 projects during the year for 170 unique organizations, including Hamilton Family Center, Arts Midwest and Food Bank for New York City (just to name a few).

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      Mentions: Dreamforce
    18. Top Five Predictions for the Cloud in 2016

      Top Five Predictions for the Cloud in 2016

      As the new year approaches, I predict that 2016 is going to be an incredible year for the cloud. Cloud communications solutions will offer more efficiency, flexibility, and data than ever before. Alongside that growth, cloud security solutions will become increasingly important. Also, collaborations tolls will become an increasingly integrated part of how we do business. 

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      Mentions: Gartner
    19. How to Convince Your Management to Implement Salesforce

      How to Convince Your Management to Implement Salesforce

      Tips to help you convince your organization's management that implementing Salesforce is the right move for your nonprofit. Be prepared by doing your research, citing use cases and presenting findings from other organizations using Salesforce.

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    20. Former Vice Chairman of Salesforce Frank van Veenendaal Joins Coupa Board of Directors

      Former Vice Chairman of Salesforce Frank van Veenendaal Joins Coupa Board of Directors

      Coupa Software, the leader in cloud-based spend management, announced today that former Salesforce® executive Frank van Veenendaal has been appointed to its board of directors. Van Veenendaal is a respected business leader with more than 30 years of extensive cloud, customer service and sales acceleration experience who is also known for his proven record on transforming emerging SaaS companies to established market leaders.

       

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