Salesforce Adds Einstein to Parts of the Service Cloud
Salesforce is launching Service Cloud Einstein this morning, or rather, it is launching some parts of Service Cloud in which Einstein has been added. Einstein, of course, is Salesforce's version of artificial intelligence (AI) for CRM and the workplace. CEO Marc Benioff unveiled the conceptual prototype just before the start of Dreamforce last year. Salesforce plans to have Einstein generally available in its Sales, Service Marketing, Communities and Analytics platforms eventually.