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    1. Is Salesforce.com Planning a Facebook Style Timeline for Chatter?

      Is Salesforce.com Planning a Facebook Style Timeline for Chatter?
      Salesforce.com CEO Marc Benioff is just bonkers about Facebook. Listen to one of his keynotes and you’ll get the picture. Dion Hinchcliffe did the play-by-play at last year’s event. Here’s his take on the action: “….Entering new era, an exciting … Continue reading → Is Salesforce.com Planning a Facebook Style Timeline for Chatter? is a post from: SiliconANGLE We're now available on the Kindle ...
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    2. Bank Emerges from the Ashes with Salesforce CRM - CRM Magazine

      Huntington Bank returned to profitability quickly by re-engineering its customer service processes. Huntington National Bank, a regional financial services provider with $52 billion in assets, serves 1.3 million consumers and 150,000 businesses in Indiana, Kentucky, Michigan, Ohio, Pennsylvania, and West Virginia via a network of 600 branch offices and 1,400 ATMs. It, like many banks, suffered huge losses in 2008 and 2009 when the U.S. economy collapsed. But, with a clear strategy that emphasize
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    3. Business Data, It Shouldn’t be this Hard

      Business Data, It Shouldn’t be this Hard
      Everyone who has invested any money in deploying CRM applications (like salesforce.com) understands that their ROI will be heavily impacted by the actual quality of the data in the system. "Garbage in, garbage out" is an expression we all can identify with, yet many of you are still struggling to solve this problem. Why is it that it's easy to find good third party data sources but it's really challenging to make that data work seamlessly within your applications and business process flows.
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