1. Open CTI: Moving CTI Integrations to the Cloud

    Open CTI: Moving CTI Integrations to the Cloud

    With the recent improvements to browsers, push technologies and HTML5, the salesforce.com team asked itself if there was a better alternative to our desktop CTI (Computer Telephony Integration). In addition, with the changing telephony landscape, we also needed to accommodate two types of CTI, one with the traditional on-premise solutions,...

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