1. CRM, the cloud, and the social enterprise - Salesforce.com

    * CRM * | * Related Searches * | * Popular Searches CRM Customer relationship management (CRM) is all about managing the relationships you have with your customers. CRM combines business processes, people, and technology to achieve this single goal: getting and keeping customers. It's an overall strategy to help you learn more about their behavior so you can develop stronger, lasting relationships that will benefit both of you. It’s very hard to run a successful business without a strong
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