1. Salesforce Adds Einstein to Parts of the Service Cloud

    Salesforce Adds Einstein to Parts of the Service Cloud

    Salesforce is launching Service Cloud Einstein this morning, or rather, it is launching some parts of Service Cloud in which Einstein has been added. Einstein, of course, is Salesforce's version of artificial intelligence (AI) for CRM and the workplace. CEO Marc Benioff unveiled the conceptual prototype just before the start of Dreamforce last year. Salesforce plans to have Einstein generally available in its Sales, Service Marketing, Communities and Analytics platforms eventually.

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    1. It is easy to forget that in service there is have massive amounts of data sitting in the customer cases.
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