1. #Salesforce Is Rallying Behind Messaging for Customer Service

    #Salesforce Is Rallying Behind Messaging for Customer Service

    These days, you’re at least slightly more likely to find someone sending messages from their mobile phone than making a phone call, a trend that is not lost on managers responsible for customer service strategy.  Cloud applications powerhouse Salesforce has moved to support that shift with updates to its service desk offering.

     

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